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FAQs

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What is the check in time?

Check in time is 2 PM

What is the check-out time?

Check out time is 10.30 AM

How can I get to the hotel?

There are a few options for getting to The York.

Taxi
Located in the Taxi rank outside the Airport Terminal. Although we are only 14km from the Airport, the cost varies depending upon the time of day, ranging between AUD $30.00 and $60.00. Peak hour traffic occurs between 7am-930am and again 430pm-7pm, which delays entry in and out of the city centre.

Train
Located at the end of the Airport, trains run every 10~15 minutes into the City. It is best to board a train that stops at Wynyard Station, which is located only a 3 minute walk from the Hotel. The cost is around AUD $17.00 per Adult one way.

Private Hire
A Limousine or Private Mini Bus can be arranged with prior notice but will be more expensive. A sedan style limousine will cost approximately AUD$140.00 one way and flight details are required to make the booking. A private shuttle will cost around AUD $110.00 one way.

Do you offer car parking?

The York by Swiss-Belhotel has 5 Levels of security parking in the building, available at AUD $58.00 per day per car and the charge can be settled upon departure.

The access to our car park is from the back of the building on Margaret Street, in between York & Clarence Street. Click here for our guide map

At the top of the driveway on the right hand side there is an intercom connecting to reception. Press the button and advise reception of the booking name to gain access to the car park. Please park your vehicle in a non-reserved space to avoid a fine.

Are there alternative parking facilities and where are they?

Yes. Wilsons Parking has a number of facilities within a few blocks at 9 Lang Street, 55 Clarence Street.

Does the hotel charge credit card fees?

We charge a 2.05% credit card surcharge for all credit card types, except American Express card with a 2.6%. Please note that international debit cards are treated as credit cards and as such will be subject to the surcharge.

Are Extra Beds available and is there a charge?

Yes, Subject to availability at $60 per night.

Do you offer internet?

Complimentary Wifi access is available throughout the hotel.

Does the hotel have a gym and what are the hours?

Yes, from 6:00am until 10:00pm

Does the hotel have a pool / spa / sauna and what are the hours?

Yes, from 6:00am until 10:00pm

Where is the closest supermarket?

Woolworths and Coles are located in the next block and less than a 2-3 minute walk.

Where is the closest train station and how far?

Wynyard Station is one block away and less than a 2-3 minute walk.

Where is the nearest bus stop and how far away?

Outside Wynyard station on York Street and less than a 2-3 minute walk

What television channels are available in the room?

Fox Sports 1

Fox Sports 2

Fox Sports 3

Lifestyle

Disney

Sky Business

BBC

CNN

Sky News Australia

National Geographic

History Channel

One

ABC

ABC 2 / KIDS

ABC 3

ABC 24 News

SBS

SBS One

SBS Two

SBS Three

Seven

Seven Two

Seven Mate

Nine

Ten

Eleven

GO!

TV4ME

GEM

Extra

Extra 2

NITV

TVSN

Spree TV

How far is the hotel from the beach?

Bondi Beach 9km

Manly Beach 15km

Do you have a tour desk where I can book excursions during my stay?

Our Front Desk or Concierge team would be delighted to assist. If you wish to organise your tours prior to arrival, please email your requests to fomtysb@swiss-belhotel.com or restysb@swiss-belhotel.com.

Is there a safe in the room?

Yes, no charge to use.

Do you have hairdryers in the room?

Yes.

Are baby cots available?

Yes, subject to availability.

Are high chairs available?

Yes, Subject to availability.

Is there babysitting available?

Yes, subject to availability and charges apply

What newspapers are available?

Sydney Morning Herald - Monday to Saturday and on Sunday - The Sun Herald. It is not complementary but it can be arranged at a charge.

Where is the nearest bank / foreign exchange desk and how far away?

Western Union is available at the George street entrance to Wynyard Station, less than 3 minutes walk.

How far is the nearest medical centre?

Less than 3 minutes, address is 2 York Street, Wynyard.

Do you have a pet policy?

Yes. No pets allowed.

What are the pre-authorization rules for guests at check-in, and how much is required on their credit card and in cash?

AUD $100 pre-authorization will be held on the guest credit card on check in.

AUD $200 for pre-authorization paid in cash.

Do you have a Party Policy?

Yes. We do not permit parties or unauthorised functions.